Order Cancellation Policy

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the state/city in which the customer resides. All cancelled orders will in cure a 5% service fee to cover the cost to cancel the order and will be deducted from the final price. All cancellation requests must be made through the Customer Service Department at info@kmarms.com , Monday through Friday, 9am – 5pm MST. You MUST provide the order number when contacting Customer Service email. If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer’s expense. Cancelled orders may not be reversed.

Returns

All sales of firearms, ammunition, ammunition components, blank cartridges and clothing are FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to a FFL and transferred are FINAL UPON SHIPMENT. If a defect is discovered in any firearm after being transferred or any of the other products listed above contact Customer Service Department at info@kmarms.com. K&M ARMS reserves the right to dispute any bank or credit card charge backs.

All other Purchases

If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to K&M ARMS WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. All returns MUST INCLUDE an email to Customer Service to obtain permission before returning any item. If the item is not returned in new condition the item will be returned at the customers expense and no refund issued. K&M ARMS will assess a 20% restocking fee on all non defective items.

Shipping Times

Typically, you can expect your order to ship within 1-3 business days. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it. Let our Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay. Shipments will come by UPS, FEDEX or USPS and can be tracked once the shipping label has been created and shipping info sent to your email that was provided at time of order